Privacy Policy

Introduction

Kodiak Comfort HVAC values your privacy and is committed to protecting the personal information you provide when visiting our website or using our services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you regarding your personal information. By using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when you complete a contact form, request an estimate, schedule an appointment, communicate with our office, or use our services.

Information we may collect includes:

• Name
• Phone number
• Email address
• Property or service address
• Information regarding your HVAC, plumbing, or mechanical service needs
• Any other information you choose to provide

We may also automatically collect limited technical information, including:

• IP address
• Browser type
• Device information
• Pages visited
• Website usage data
• Cookies and analytics information

This information helps us improve website functionality, customer experience, and website performance.

How We Use Your Information

We use the information we collect to:

• Respond to inquiries
• Provide estimates
• Schedule appointments
• Deliver requested services
• Send appointment reminders
• Process invoices and payments
• Improve our website and customer experience
• Maintain business records
• Comply with legal obligations

SMS & Communication Consent

When you submit your contact information through our website, request a quote, schedule an appointment, or otherwise provide your contact details, you consent to receive communications from Kodiak Comfort HVAC by phone, email, and SMS text message regarding:

• Appointment scheduling
• Appointment reminders
• Estimates
• Service updates
• Customer support
• Follow-up communications
• Billing notifications

Message frequency varies based on your interaction with our company. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. For additional assistance, reply HELP or contact our office directly. Consent to receive SMS messages is not required as a condition of purchasing any goods or services.

Sharing Your Information

Kodiak Comfort HVAC respects your privacy.

We do not sell, rent, lease, or share your personal information with third parties for marketing or promotional purposes.

We may share information only with trusted vendors, contractors, payment processors, scheduling platforms, software providers, or other service providers who assist us in operating our business. These providers are permitted to use your information only as necessary to perform services on our behalf.

We may also disclose information when required by law or to protect our legal rights.

SMS consent and phone numbers collected for SMS communications are not shared with third parties or affiliates for marketing or promotional purposes.

Cookies & Analytics

Our website may use cookies, Google Analytics, and similar technologies to understand visitor behavior, improve website functionality, measure website performance, and enhance user experience.

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Although we take appropriate precautions, no electronic transmission or storage system can be guaranteed to be completely secure.

Third-Party Services

Our website may include links to third-party websites or integrations such as payment processors, scheduling platforms, mapping services, financing providers, social media platforms, or review services.

Kodiak Comfort HVAC is not responsible for the privacy practices or content of these third-party websites or services.

Data Retention

We retain personal information only as long as necessary to provide our services, fulfill legal obligations, resolve disputes, enforce agreements, or maintain business records.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us.

You may also:

• Unsubscribe from marketing emails
• Opt out of SMS communications by replying STOP
• Request updates to your information
• Contact us with privacy-related questions

Certain information may be retained where required by law.

Children’s Privacy

Our website and services are intended for adults and are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

Policy Updates

Kodiak Comfort HVAC may revise this Privacy Policy from time to time to reflect changes in business practices, technology, or legal requirements. Updated versions will be posted on this page with a revised effective date. Continued use of our website constitutes acceptance of any updates.

Contact Information

If you have questions regarding this Privacy Policy or how your information is handled, please contact us.

Kodiak Comfort HVAC
845 N Park Road
Wyomissing, PA 19610

Phone: (610) 823-8018
Email: info@kodiakcomforthvac.com